General and purchase conditions
Terms of purchase and sale of goods in the online store Lorelli.lv
1. General provisions
1.1. These Terms of Purchase and Sale of Goods (hereinafter referred to as the “Terms”), once approved by the Buyer (read the Terms and continue registration or order), are a legal document binding on the parties, which sets out the rights and obligations of the Buyer and Seller. conditions, procedure for delivery and return of goods, liability of the parties, protection of personal data and other regulations related to the purchase and sale of goods in the Lorelli.lv online store.
1.2. The Seller reserves the right to change, amend or supplement the Terms at any time. Registered Buyers will be informed about any amendments, corrections or additions when they log in to the Lorelli.lv website, then they will have to re-approve the Terms. Amendments to the Terms are valid only for those orders of goods that were submitted after the amendment of the Terms.
1.3. Individuals with legal capacity have the right to shop in our electronic store; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except in cases where they manage their own income independently; legal persons.
2. Entry into force of the purchase and sale agreement
2.1. The agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having selected the next product (s) and created a basket of goods, clicks the link "Confirm the order of goods".
2.2. Lorelli.lv does not undertake to separately notify the Buyer of its consent to enter into an agreement. It will be considered that Lorelli.lv confirms the order at the moment when it starts to be executed.
2.3. Each purchase and sale agreement concluded between the Buyer and the Seller is registered and stored in the Lorelli.lv online store database.
3. Buyer's rights
3.1. The Buyer has the right to purchase goods in the Lorelli.lv online store in accordance with these Terms and Conditions and the online store.
3.2. The Buyer has the right to withdraw from the contract of purchase and sale of goods concluded with the Lorelli.lv online store by notifying the Seller in writing (by e-mail, indicating the order number) or return part of the goods purchased in accordance with the concluded contract within the term.
3.3. The buyer cannot return the goods in the following cases:
3.3.1. audio and video recordings, phonograms on any video or audio media, delivery of computer programs, as well as if the Buyer has damaged the packaging protection system;
3.3.2. delivery of books, newspapers, magazines and other periodicals;
3.3.3. supply of cosmetics, perfumery, household chemicals and hygiene goods;
3.3.4. delivery of underwear;
3.2.5. if the goods that were manufactured in accordance with the needs of the Buyer or according to the conditions of the Buyer are returned;
3.3.6. delivery of foodstuffs, if foodstuffs of appropriate quality were sold to the Buyer and the term of validity of the goods had not expired;
3.3.7. the supply of goods which cannot be returned because of their characteristics, including perishable goods and products which have expired;
3.3.8. in other cases when the purchase and sale agreement cannot be waived in accordance with the laws of the Republic of Latvia.
3.4. The buyer may exercise the right to return the goods only if the goods are not damaged, the packaging is not damaged or its appearance has not changed substantially, as well as it has not been used. Article 3.2. The Buyer's rights provided for in paragraph are exercised in compliance with the procedures specified in the Cabinet of Ministers of the Republic of Latvia Regulations No. 255, 20.05.2014, “Regulations on distance contracts”.
4. Obligations of the buyer
4.1. The Buyer must accept the goods in accordance with the procedure provided for in these Terms and pay the amount specified for them.
4.2. If the data submitted in the Buyer's registration form changes, he must update them immediately.
4.3. The buyer undertakes not to pass on his login data to third parties. If the Buyer loses the connection data, he must immediately inform the Seller using the communication options specified in the section "Contacts".
4.4. The Buyer, using the Lorelli.lv online store, undertakes to comply with these Terms, as well as not to violate the laws and regulations of the Republic of Latvia.
4.5. If the Buyer refuses to accept the goods during the delivery of the goods without important reasons, the Buyer must cover the costs of delivery of the goods.
5. Seller's rights
5.1. If the Buyer tries to damage the stability and security of the online store or does not fulfill its obligations, the Seller has the right to immediately and without notice restrict or terminate his ability to use the online store or, in exceptional cases, cancel the Buyer's registration.
5.2. If important circumstances have arisen, the Seller may temporarily or completely suspend the operation of the online store without notifying the Buyer in advance.
5.3. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer has chosen one of the non-cash payment methods and has not paid for the goods within 2 (two) working days.
5.4. If the Buyer has chosen to pay in cash during the delivery of the goods, the Seller, if in doubt about the information provided in the order, will contact the Buyer by phone specified in the order. In that case, the time limit for delivery of the goods shall run from the day on which the buyer is contacted. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Seller fails to contact the Buyer within 2 (two) working days.
5.6. Lorelli.lv has the right to withdraw from the concluded Purchase and Sale Agreement if the stocks of goods provided for in the agreement have run out, as well as if the agreement has been entered into by a person who did not have the right to enter into an agreement in accordance with these Terms.
6. Obligations of the seller
6.1. The Seller undertakes to give the Buyer the opportunity to use the services provided by the online store Lorelli.lv with these Terms and Conditions and the conditions set by the online store.
6.2. The Seller undertakes to deliver the ordered goods to the Buyer to the address indicated by him and under the conditions specified in these Terms.
6.3. If the Seller is unable to deliver the ordered product to the Buyer due to important circumstances, he undertakes to offer an analogous or as similar a product as possible. If the Buyer refuses to accept an analogous or similar product, the Seller undertakes to refund the money paid to the Buyer within 3 (three) working days, if the prepayment has been made.
6.4. The Seller undertakes to respect the Buyer's right to privacy of personal information belonging to him, which is indicated in the online store registration form, in accordance with the laws of the Republic of Latvia.
7. Prices of goods, payment procedure and terms
7.1. The prices of the goods in the online store and in the placed order are indicated in euros with VAT. Lorelli.lv reserves the right to change the prices of goods if the amount of taxes changes, as well as in cases when the manufacturer / supplier changes the prices of goods.
7.2. The buyer will pay for the goods in one of the following ways:
7.2.1. Payment by bank transfer - it is a prepayment when the Buyer prints the order and goes to the nearest bank branch or uses the Internet bank to transfer money to one of Lorelli.lv bank accounts.
7.2.2. Payment by credit card or using the banklink service - it is a prepayment when the Buyer, using the Internet banking system, transfers money to one of the Lorelli.lv bank accounts.
7.2.3. Payment in cash at the time of delivery of the goods - The Buyer pays for the goods at the time of their receipt (acceptance and delivery).
7.3. When paying using 7.2.1. the method of payment provided for in paragraph, the Buyer undertakes to pay immediately. In these cases, the preparation of the consignment of goods begins and the term of delivery of the goods begins to count only when the payment for the goods has been received.
7.4. If payment (excluding payment in cash at the time of delivery of the goods) is received on a business day before 12.00, this day is calculated as the day of execution of the first order. If the payment is received after 12.00, the day of execution of the first order and delivery of the goods is the next working day.
8. Delivery of goods
8.1. The goods are delivered by the Seller or his authorized person.
8.2. The seller undertakes to deliver the goods within the deadlines specified in the descriptions of the goods. These deadlines are not observed in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the absence of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to force majeure.
8.3. When ordering goods, the buyer undertakes to indicate the exact place of delivery of the goods.
8.4. The buyer undertakes to accept the goods himself. If he cannot accept the goods himself, but the goods have been delivered to the specified address, taking into account the other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to an inappropriate subject.
8.5. During the delivery of the Goods, the Buyer together with the Seller or his authorized person must check the condition of the shipment. If the Buyer signs the invoice (bill of lading) or other document of acceptance and delivery of the shipment, it is considered that the shipment has been delivered in proper condition.
8.6. The delivery fee and more detailed information about the delivery of goods can be found in the "Delivery conditions" section of the online store.
8.7. In the event that the Buyer, in compliance with these Terms, withdraws from the purchase and sale agreement, he is obliged to pay all direct costs related to the return of the goods to the Seller. This amount of the Seller's costs is deducted from the money refunded to the Buyer paid for the goods.
8.8. If it is not possible to deliver the ordered goods with one shipment, Lorelli.lv has the right to deliver the goods with several shipments.
8.9. In all cases, the Seller is released from liability for non-compliance with the delivery term of the goods, if the goods have not been delivered to the Buyer or have not been delivered on time due to the Buyer's fault or due to circumstances beyond the Buyer's control.
8.10 The maximum delivery time is 40 days.
9. Product quality guarantee and expiration date
9.1. All products use the expiration dates specified by the manufacturer. If the product is damaged during the warranty period, the repair is performed free of charge. The Seller does not provide warranty repair services for goods, in each specific case the Buyer is directed to a center that provides warranty service. The right of consumers to submit a claim for non-compliance of goods with the provisions of the contract Lorelli.lv is not restricted by law. The consumer can deliver the goods to any of the company's store chains.
9.2. The characteristics of each product sold by Lorelli.lv are generally indicated in the description next to each product.
9.3. The Seller is not responsible for the fact that the goods in the online store may not correspond to the actual size, shape and color of the goods in terms of color, shape or other parameters due to the characteristics of the screen used by the Buyer.
9.4. In case the Seller does not provide quality guarantees for certain types of goods, the right to file a claim regarding the non-compliance of the goods or services with the consumer contract specified in the relevant regulatory enactments is valid.
9.5. The Seller undertakes to sell the goods to the Buyer in such a way that he is provided with a real opportunity to use these goods until the expiration date. If the warranty period is particularly short, the goods in the online store are marked with a special warning sign.
9.6. Detailed information on the product warranty conditions can be found in the "Warranty obligations" section of the Lorelli.lv online store.
10. Return and exchange of goods
10.1. Return and exchange of goods is performed in accordance with the procedures specified in the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255, 20.05.2014, “Regulations on distance contracts”.
10.2. The Buyer may exercise the provided right of return and exchange of goods within 14 (fourteen) days from the date of delivery of the goods, informing the Seller thereof. 3.2. in accordance with the procedure laid down in
10.3. The returned goods must be in undamaged original packaging, undamaged by the Buyer, with the appropriate presentation of the goods (undamaged labels, torn protective films, etc.) (this paragraph does not apply in case of return of poor quality goods), the same package and a warranty card (if issued).
10.3.1 If the goods are not in the original packaging and have been used, the Buyer must cover the amount of depreciation in the amount of 25%.
10.4. Returned goods can be delivered by the Buyer to the address provided by the seller or sent by courier. In case the product is returned according to 3.2. the Buyer shall bear the cost of returning the goods. If incorrectly received and / or low-quality goods are returned, the Seller undertakes to accept such goods and exchange them for similar goods of appropriate quality. In case the Seller does not have similar goods, he refunds the money paid to the Buyer for the goods.
10.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in this part.
11.1. The buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer has not provided accurate data in the registration form, the Seller is not responsible for the consequences that have occurred due to this reason.
11.2. The buyer is responsible for the actions taken through this online store.
11.3. The buyer is responsible for transferring his login data to third parties. If the services provided by Lorelli.lv are used by a third party who has connected to the online store using the Buyer's login data, the Seller considers this person to be the Buyer.
11.4. The Seller is released from any liability in cases where the loss has occurred because the Buyer, notwithstanding the Seller's recommendations and its obligations, has not read these Terms, even though he was given such an opportunity.
11.5. If the Seller's online store contains links to the websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or actions performed there, does not maintain these websites, does not control, and does not represent these companies and persons.
11.6. If the damage has occurred, the guilty party compensates the other party for the direct damage.
12. Exchange of information
12.1. The Seller sends all notifications to the e-mail address indicated in the Buyer's registration form.
12.2. The Buyer sends all notifications and questions using the communication options specified in the "Contacts" section of the Seller's online store.
13. Protection of personal data
13.1. The provisions of personal data processing and protection provided for in Clause 13 shall apply to all personal data submitted to the Seller by the Buyer or collected and processed by the Seller when the Buyer uses the Lorelli.lv online store.
13.2. The Seller respects the privacy of the Buyer and other visitors of the Lorelli.lv online store and protects their personal data provided to the Seller and collected by the Seller as specified in these Terms, which explains why the Seller collects personal data and how it is used.
13.3. A buyer who wants to order goods in the Lorelli.lv online store can do so by registering on these websites or buying without registration.
13.4. When registering directly on the Lorelli.lv website, the buyer must enter his e-mail address and password. By approving these Terms, the Buyer simultaneously confirms if he is informed and agrees that informative notices necessary for the execution of the order of goods will be sent to the e-mail address indicated by him.
13.5. When registering on the Lorelli.lv website, the buyer provides the following personal data necessary for the execution of the order of goods in his profile: name, surname, telephone number, telephone number, e-mail address, address, recipient's (delivery) address.
13.6. During the purchase without registration, when ordering the goods, the Buyer must indicate the personal data necessary for the execution of the goods order: name, surname, address, delivery address (if another is used), telephone number, e-mail address.
13.7. The buyer can, but is not required to, post a photo on the questionnaire to personalize their account. The Seller processes the Buyer's photo on the basis of consent, which is given when the Buyer uploads the photo to his account.
13.8. Buyers who want to receive various offers and a special birthday discount for their children can provide the following personal data of their children: name, gender, date of birth. The personal data of the Buyer's children are processed on the basis of the consent given by the Buyer indicating the personal data of his children in his account. If the Buyer does not provide the personal data of his children, he will not be able to receive special offers and birthday discounts for his children.
13.9. The Seller confirms that the personal data specified in 13.5. and 13.6. will be used for the sale of goods in the Lorelli.lv online store and for the delivery of goods. The legal basis for the processing of this data is the conclusion and performance of a contract for the purchase and sale of goods.
13.10. The Buyer confirms that he is aware of his right to refuse to provide his personal data specified in 13.5. and 13.6. but understands that this personal data is necessary and necessary for the execution of the order of goods, if the Buyer does not provide these data and does not agree to their processing in accordance with Article 13.9. for the purposes specified in paragraph, the Agreement on the purchase and sale of goods will not be able to be concluded and performed.
13.11. Buyers wishing to receive direct marketing offers must provide their e-mail address and telephone number on the registration form or when ordering goods. This personal data will be used for direct marketing purposes only if the Buyer gives his consent by marking the method of sending direct marketing information (by e-mail and / or text message). The buyer can indicate in his profile any information about the goods and offers he is interested in - this data will also be processed for direct marketing purposes.
13.12. The Buyer has the right to withdraw his consent to use personal data for direct marketing and administrative purposes at any time by contacting the Seller at firstname.lastname@example.org or by sending a registered letter to:
"Autoselect 88" SIA Pärnavas street 6/8 - 22, Riga, LV-1012. A buyer who has registered on the Lorelli.lv website can manage their privacy parameters and consent to direct marketing by connecting to their account.
13.13. The Seller shall keep all data of the Buyer and other visitors to the Lorelli.lv website for no longer than is necessary for the needs specified in these Terms.
13.14. The buyer's data for the needs of selling goods in the Lorelli.lv online store is stored and used for 10 years after concluding the purchase and sale agreement.
13.15. The data of the Buyer and other visitors of the Lorelli.lv website for direct marketing and administrative purposes are stored for 3 years after the last purchase on the Lorelli.lv website or for a shorter period if the Buyer's or other visitors to the Lorelli.lv website receive a request to refuse direct marketing notifications. .
13.16. The Seller undertakes not to disclose personal data to third parties, except for the Seller's partners, who provide services related to the delivery of goods, the Seller's website or databases, equipment administration, the proper execution of the Buyer's orders and sending direct marketing offers. In all other cases, any personal data of the Buyer may be disclosed to third parties only in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.
13.17. The Seller shall apply the security and processing requirements for data processing specified in the Law on Legal Protection of Personal Data of the Republic of Latvia and the General Data Protection Regulation of the European Union.
13.18. The seller shall take appropriate technical and organizational measures to ensure the protection of all personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, as well as against all other unlawful forms of processing.
13.19. The buyer has the following rights related to personal data:
13.19.1. the right to correct your personal data in your account or to exercise this right by contacting the Seller;
13.19.2. request that the Seller allows access to the data and deletes them or restricts data processing;
13.19.3. the right not to consent to the processing of data;
13.19.4. the right to receive personal data in a systematic, commonly used and computer readable format (right to data portability);
13.19.5. the right to withdraw consent;
13.19.6. the right to submit a complaint to the State Data Inspectorate.
13.20. The Buyer may exercise this right by contacting the Seller by e-mail email@example.com or by registered letter to the address: "Autoselect 88" SIA, Pērnavas iela 6/8 - 22, Rīga, LV-1012.
14. Final provisions
14.1. Relationships arising on the basis of these regulations are governed by the law of the Republic of Latvia.
14.2. Any disagreement arising from the implementation of these rules must be resolved through negotiations. If no agreement is reached,
a) The Buyer has the right to use the alternative dispute resolution opportunities specified in regulatory enactments by submitting a written application to the Seller for out-of-court dispute resolution, indicating his contact information, date of submission and nature of the dispute, claims and their substantiation. Information on out-of-court dispute resolution options can be found on the CRPC website (http://www.ptac.gov.lv/lv/content/str-du-risin-ana), or
b) the dispute may be submitted to a court in accordance with the regulatory enactments of the Republic of Latvia.