Return & Refund
10.1. Return and exchange of goods is performed in accordance with the procedures specified in the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255, 20.05.2014, “Regulations on distance contracts”.
10.2. The Buyer may exercise the provided right of return and exchange of goods within 14 (fourteen) days from the date of delivery of the goods, informing the Seller thereof. 3.2. in accordance with the procedure laid down in
10.3. The returned goods must be in undamaged original packaging, undamaged by the Buyer, with the appropriate presentation of the goods (undamaged labels, torn protective films, etc.) (this paragraph does not apply in case of return of poor quality goods), the same package and a warranty card (if issued).
10.3.1 If the goods are not in the original packaging and have been used, the Buyer must cover the amount of depreciation in the amount of 25%.
10.4. Returned goods can be delivered by the Buyer to the address provided by the seller or sent by courier. In case the product is returned according to 3.2. the Buyer shall bear the cost of returning the goods. If incorrectly received and / or low-quality goods are returned, the Seller undertakes to accept such goods and exchange them for similar goods of appropriate quality. In case the Seller does not have similar goods, he refunds the money paid to the Buyer for the goods.
10.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in this part.